Frequently Asked Questions

An SSL/TLS certificate encrypts the connection between your website and its visitors and shows the padlock (HTTPS) in the browser. Today it is essential for every website. Browsers flag sites without it as “Not secure”, and it also affects search rankings. There are three validation levels:

1. Domain Validation (DV): confirms ownership of the domain. Fast to issue (often within minutes) and suitable for most websites.
2. Organisation Validation (OV): also verifies the company or organisation behind the website, giving visitors extra assurance. A good choice for e-shops and sites that collect personal data.
3. Extended Validation (EV): the strictest identity check, mainly used by banks and payment providers. Modern browsers no longer show a special “green bar” for EV, so for most businesses DV or OV is enough.

Every website we build is delivered with SSL/HTTPS enabled. Existing clients can easily add or renew SSL certificates on any VAG Hosting plan.

If your site is hosted elsewhere, please ask your hosting provider. With cPanel, installing a certificate is quick and easy.

For more information, please contact us.

There are many kinds of websites today. We design and build:

• Corporate and presentation websites, built on a CMS such as WordPress
• E-commerce websites and online stores (B2C and B2B, with WooCommerce)
• Portals for public bodies, organisations and associations
• Websites with online booking (hotels, holiday rentals, appointments)
• Membership and community websites
• Blogs and news websites
• Online galleries and portfolios (photos, video or both)
• Landing pages and mini-sites for a product or campaign
• Simple static websites, as straightforward as a business card

The possibilities are almost endless. We’ll study your market and build a personal or business website that works for you, so you can join the many businesses that have grown by being online.

Almost everyone has at least one email account. Email makes communication instant, but it is also the main route for phishing, scams and malware. Here are a few simple tips to protect yourself and your data:

1. Keep your email app, browser and operating system up to date with the latest security updates.
2. Use reliable security software. On Windows, the built-in Microsoft Defender is a good starting point.
3. Use an email service with strong spam and malware filtering (e.g. Gmail, Outlook.com, iCloud Mail or your hosting provider’s filtered mailboxes).
4. Never share your password, and turn on two-factor authentication (2FA) wherever it’s available. Be wary of messages that ask you to “verify” your account or click unexpected links.
5. Use current, supported software such as Apple Mail, Outlook or Thunderbird, and a modern browser such as Chrome, Firefox, Safari or Edge, so websites work as designed, quickly and securely.

An ISP (Internet Service Provider) is the company that connects you to the internet through a subscription. In Greece, the main providers include COSMOTE, Vodafone and Nova. They are your gateway to the internet.

Connection speed depends on your plan and your provider. Most connections in Greece today are VDSL or fibre (FTTH), and fibre offers by far the highest speeds. Faster connections mean smoother video streaming, video calls and large downloads. If your connection is slower than it should be, contact your provider’s support. Common causes are in-home wiring, the router or Wi-Fi coverage, or the provider’s network.

The operating system (OS) is the software that lets you use your computer through its interface, keyboard and mouse or touch. The most common today are:

• Microsoft Windows (Windows 11 is the current version; Windows 10 reached end of support in October 2025)
• Apple macOS (we recommend running the latest version your Mac supports)
• Linux (popular distributions include Ubuntu, Fedora and Debian)

Whichever system you choose, it should work for you, not the other way round. Take a little time to explore its features and tools.

On Windows, make sure antivirus protection is always active. Microsoft Defender is built in, and a good third-party suite is also an option. Your files and personal data are at risk when you open unknown attachments or visit unsafe websites without protection.

No computer is 100% safe out of the box. macOS and Linux are targeted less often, but they are not immune. Keep every system updated, and keep regular backups.