{"id":3056,"date":"2026-09-27T19:14:36","date_gmt":"2026-09-27T16:14:36","guid":{"rendered":"https:\/\/www.ax-easy.com\/?page_id=3056"},"modified":"2026-10-16T03:24:22","modified_gmt":"2026-10-16T00:24:22","slug":"support","status":"publish","type":"page","link":"https:\/\/www.ax-easy.com\/en\/3d-earth\/support\/","title":{"rendered":"3D Earth Support"},"content":{"rendered":"<header>\n<h1>3D Earth \u2013 Support<\/h1>\n<p>Live 3D Earth wallpaper for macOS 13+ and Windows 10\/11 \u00b7 by Ax-Easy<\/p>\n<\/header>\n<div class=\"summary\"><strong>Need help?<\/strong> Email <a href=\"mailto:info@ax-easy.com?subject=3D%20Earth%20support\">info@ax-easy.com<\/a>. Please include your macOS version, your Mac model and, if something went wrong, the log file (menu bar globe \u2192 Troubleshooting \u2192 Open log file).<\/div>\n<h2>Getting started on Mac<\/h2>\n<ul>\n<li>3D Earth lives in the <strong>menu bar<\/strong>: click the globe icon at the top right of the screen. It has no Dock icon.<\/li>\n<li>The Earth is drawn <strong>behind your desktop icons and windows<\/strong>. To see it, hide your windows or use Show Desktop (F11, or spread your thumb and three fingers on the trackpad).<\/li>\n<li><strong>Settings\u2026<\/strong> (\u2318,) has presets at the top and tabs for the view, surface, motion, weather, sky and performance.<\/li>\n<li><strong>Explore<\/strong> shows the globe full screen: drag to rotate, scroll or +\/\u2212 to zoom, Esc to go back.<\/li>\n<li><strong>Open at login<\/strong> is in the menu and in Settings \u2192 Performance.<\/li>\n<\/ul>\n<h2>Common questions<\/h2>\n<p><strong>I don&#8217;t see the Earth.<\/strong> Check that it isn&#8217;t paused (menu \u2192 Pause). Try menu \u2192 Troubleshooting \u2192 Re-attach to the desktop. With several Spaces or displays, the wallpaper appears on every display unless Settings \u2192 Performance \u2192 Show on is set to &#8220;Main display only&#8221;.<\/p>\n<p><strong>The clouds look old or missing.<\/strong> Menu \u2192 Update weather now. The cloud map is refreshed every 3 hours by its source; the app checks every 30 minutes. Without internet the app uses its built-in textures.<\/p>\n<p><strong>Battery and performance.<\/strong> The wallpaper pauses when covered by windows, when the screen is locked or asleep, and (by default) on battery. Lower the frame rate or quality in Settings \u2192 Performance for even less energy use.<\/p>\n<p><strong>Where are my settings?<\/strong> Settings \u2192 Export\u2026 saves them to a file; Import\u2026 loads them (also files exported from the Windows version).<\/p>\n<p><strong>Updates.<\/strong> The Mac App Store version is updated by the App Store.<\/p>\n<p><strong>Uninstall.<\/strong> Quit from the menu (Stop wallpaper &amp; quit) and move 3D Earth to the Trash.<\/p>\n<h2>Privacy<\/h2>\n<p>3D Earth collects no personal data. See the <a href=\"https:\/\/www.ax-easy.com\/3d-earth\/privacy\">privacy policy<\/a>.<\/p>\n<h2>Credits<\/h2>\n<p>Data and imagery: NASA (Blue Marble, Earth at Night), NOAA National Hurricane Center, GDACS, live cloud maps by Matt Eason (contains modified EUMETSAT data), Solar System Scope (CC BY 4.0), ESO\/S. Brunier (CC BY 4.0), d3-celestial star data (BSD). Software: three.js (MIT), Astronomy Engine by Don Cross (MIT).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>3D Earth \u2013 Support Live 3D Earth wallpaper for macOS 13+ and Windows 10\/11 \u00b7 by Ax-Easy Need help? Email info@ax-easy.com. Please include your macOS version, your Mac model and,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3052,"menu_order":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"3D Earth Wallpaper: Help, FAQ & Support | Ax-Easy","_seopress_titles_desc":"Getting started with 3D Earth Wallpaper on Mac, answers to common questions, battery tips, settings export, updates and step-by-step uninstall instructions.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"_analytify_skip_tracking":false,"footnotes":""},"class_list":["post-3056","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/pages\/3056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/comments?post=3056"}],"version-history":[{"count":4,"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions"}],"predecessor-version":[{"id":3099,"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions\/3099"}],"up":[{"embeddable":true,"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/pages\/3052"}],"wp:attachment":[{"href":"https:\/\/www.ax-easy.com\/en\/wp-json\/wp\/v2\/media?parent=3056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}